FAQ

Press here or look for "Hobo" in the App store or Google Play.

Please add a valid debit or credit card to your account. Through your card you can add money to your wallet and use your wallet funds to pay for every ride.

Nope, just enjoy the ride.

Open the app and you will see a map which shows you the scooters which are closest to you. If you don’t see any available scooters zoom out.

After you find an available scooter, scan the QR code to unlock it. If it is too dark, you can enter the 11-digit code next to the QR code.

You will see a light and hear a sound upon scooter activation. To start your ride, place one foot on the scooter board and kick off once with the other. Push down gently the throttle on the right handle to accelerate while keeping both feet on the board. To slowdown or stop, use the brake on the left handle. Keep your balance and watch your speed.

Always be mindful of others when parking your Hobo scooter. Parking is allowed in designated spots only. Observe this simple rule if you want to be able to complete your journey.

Simply press the "End ride" button in the app.

You must lock your scooter to complete your ride. If you do not lock your scooter, charges will continue to accumulate. The maximum daily charge for an uncompleted ride is 100 BGN.

Our team makes sure that scooters are charged and in the best rental condition.

With full battery you can ride for up to 50 km.

The speed limit in Sofia is 25 km/h. Use the bike lanes where they are available or stay in the right side of the road. Please don’t ride on sidewalks and pedestrian areas.

Please report immediately any issue related to your Hobo scooter including malfunction, damage or a missing scooter. Use the app or let us know via email at support@hobo.bg.

If you are a party to a traffic collision resulting in injury or property damage, or in case of a theft related incident, you should first report the case to the local police and then inform us at support@hobo.bg.

Data privacy is our utmost priority. The personal data we collect from you is the minimum needed to ensure quality service and easy rental of our scooters. For details of how we use and safeguard the data we collect, please refer to our Privacy Policy.